Refund policy
At CeilingChopper, we specialize in producing custom-made products that are manufactured specifically for each customer after an order has been placed. Unlike mass-produced products that are kept in stock, every order requires dedicated production time, labor, materials, and quality control from our team.
For this reason, all sales are final.
Custom-Made Products
Each order is individually manufactured after purchase. Production begins shortly after your order has been submitted, meaning materials, labor, and manufacturing resources are immediately allocated to your order.
Because every product is custom-made, we are unable to restock, resell, or repurpose completed orders.
Order Cancellations
Customers may request a cancellation before production begins. However, once production has started, the order cannot be cancelled.
Once an order enters production, our team has already invested significant time, labor, and materials into manufacturing your product. Because of these production costs, we cannot provide refunds or cancellations after production has begun.
Refund Policy
Due to the custom nature of our products, we do not offer refunds for:
- Change of mind
- Ordering by mistake
- Purchasing the wrong product
- No longer wanting the item
- Buying another product elsewhere
- Delays caused by shipping carriers
- Incorrect shipping addresses entered by the customer
- Refusing delivery
- Failure to read the product description before purchasing
- Dissatisfaction with personal preference, appearance, or expectations where the product matches the description
Customers are encouraged to carefully review all product information before placing an order.
Damaged or Defective Products
If your order arrives damaged due to manufacturing defects or shipping damage, please contact us within 48 hours of delivery.
Your email must include:
- Order number
- Clear photographs of the damaged product
- Photographs of the shipping box and packaging
- A brief description of the issue
Our team will review your claim and determine the appropriate resolution.
If the issue is confirmed to be the result of a manufacturing defect or shipping damage, we may offer one of the following at our discretion:
- A replacement product
- Replacement parts (if applicable)
- Another reasonable solution depending on the circumstances
Chargebacks
If a customer files a payment dispute or chargeback before contacting CeilingChopper to resolve an issue, we reserve the right to provide the payment processor with documentation supporting the transaction, including:
- Order confirmation
- Customer acceptance of our policies
- Shipping confirmation
- Tracking information
- Delivery confirmation
- Production records
- Customer communications
- Photos or videos of the completed order when available
We encourage customers to contact us directly before initiating a chargeback so we can work toward a fair resolution.
Policy Acceptance
By placing an order through CeilingChopper, you acknowledge that:
- You have read and agreed to this Refund & Cancellation Policy.
- You understand your order is custom-made specifically for you.
- You understand production begins shortly after purchase.
- You understand that all eligible sales are final except where required by applicable law or where a product arrives damaged or defective.