Shipping policy

Thank you for shopping with CeilingChopper.

Every order is manufactured specifically for each customer after purchase. Because each product is made to order, all purchases are considered pre-orders until production has been completed.

Production Timeline

Once your order has been successfully placed and payment has been received, it enters our production queue.

Estimated Production Time: 6–12 business days

Production times are estimates and may vary depending on current order volume, holidays, material availability, and manufacturing schedules.

Business days do not include weekends or public holidays.

Order Processing

After production has been completed, your order is prepared for shipment.

During this stage our team:

  • Performs quality inspections
  • Packages the order securely
  • Generates shipping labels
  • Transfers the package to the shipping carrier

Order Processing Time: 1–2 business days

Shipping & Delivery

Once your package has been shipped, estimated delivery time is:

7–15 business days

Delivery estimates begin only after your package has left our facility.

Please note that delivery times are estimates and cannot be guaranteed.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 48 hours to update after the carrier receives your package.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Natural disasters
  • Transportation disruptions

These delays do not qualify for refunds or order cancellations.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

CeilingChopper is not responsible for packages delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete shipping information supplied by the customer.

If a package is returned to us because of an incorrect address, the customer may be responsible for any additional shipping costs required to resend the order.

Lost Packages

If tracking shows that a package has been delivered to the shipping address provided during checkout, responsibility for the package generally transfers to the customer. If you believe your package has been lost or stolen after delivery, we recommend contacting the shipping carrier and checking with neighbors or your local post office before reaching out to us.

If a package is confirmed by the carrier as lost in transit before delivery, please contact us and we will work with the carrier to determine an appropriate resolution.

Policy Acceptance

By placing an order with CeilingChopper, you acknowledge and agree that:

  • Every order is manufactured specifically for you.
  • Your purchase is considered a pre-order while production is underway.
  • Production takes approximately 6–12 business days.
  • Order processing takes approximately 1–2 business days.
  • Delivery generally takes 7–15 business days after shipment.
  • Shipping estimates are not guaranteed and may vary due to factors outside of CeilingChopper's control.
  • You have read and accepted this Shipping Policy.